EVERYTHING that can be done MUST BE DONE in the Some Grandmas Play Bingo Real Grandmas Watch Her New York Yankees Shirt it WILL cost money to lose sales and nobody will lose sales. A cost-benefit analysis has been done on the risks of running customers through the checkout at breakneck speeds to keep them (see: me) happy and the loss of the occasional contested charge. The winner? Speed and lack of security.When I was an Opps manager at Kohl’s do you know how many times a disputed charge came across my desk? Less than once a month. That rare. Either we’re honest or stupid. Maybe both. Either way, guess what my first task was when we pulled the paperwork? Pull the video footage and turn it over. Know why? Because these types of customers are patterns and they always come back. The honest ones don’t.
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You’re being recorded with Casino level security when you shop (PTZ’s and everything, I loved ours at Kohl’s). Your face is stored in a Some Grandmas Play Bingo Real Grandmas Watch Her New York Yankees Shirt (not forever, at Kohl’s it was a few months). If you disputed a charge, we pulled the video. If you lied, well, you get a free ride in a police car.Risk assessment? Minimal.The fact is, speeding up the checkout process is a risk worth taking. And it apparently is paying off because signatures are about to go “Bye-Bye” in the next few years as biometrics and as registers begin to take pictures of you that will guarantee you’ll never be able to contest a charge.