At Telotee LLC, all items are custom-made and printed specifically for you, which is why we do not accept returns unless the item is defective. If you have an issue with your order, please contact us or email us at Email: herlayprint.com within 30 days of order delivery to let us know. Our customer service team will assist you with a replacement or refund if necessary.
If we determine that the problem with your order is major, we may choose to replace the item or issue a refund in a timely manner. In such cases, you may keep the product at your disposal.
Please note that we do not offer refunds unless we have verified that the item is eligible for a refund according to our policies. You will be responsible for the shipping costs associated with returning the item(s).
We want your order to be perfect, so please review your order information carefully before submitting it. Check for spelling, names, and options to avoid any errors.
Please send email to us via Email: herlayprint.com to start the exchange process or go Page Refund Policy. Please include the following information:
- Order number
- Video or photo of the faulty product (if applicable)
- Complete delivery address
- Contact telephone number
Once an order has been placed, it is sent into production within 12 hours. Therefore, we can only accept cancellations or modifications to the order within the first 12 hours after it has been placed.